FAQs

Questions before pickup.

Everything Dallas asks us about junk removal: pricing, scheduling, what we take, and what happens after we haul it away.

Crew removing furniture from a home

Frequently Asked Questions

These are the questions we hear most from Dallas customers, gathered from years of pickups across the metroplex. If you do not see your question here, send it through the contact form and we will answer it directly.

We price by the volume your items take up in our truck. During your free on-site visit, we show you exactly how your load measures up and give you one clear price. You approve it before we start, so there are no surprises. Bigger jobs like full cleanouts take more truck space and more crew time, so they quote higher than a single item pickup.
The main factors are volume, weight and material, item type, and access. A single couch costs less than a garage full of boxes because it takes less truck space and loading time. Heavy materials like concrete or brick, specialty handling like refrigerant recovery, and tricky access like multiple flights of stairs can also affect the quote. See our pricing page for the full breakdown. We show you how your items measure up during the quote, so you can see exactly where the number comes from.
We take furniture, appliances, electronics, mattresses, yard waste, construction debris, hot tubs, sheds, pianos, exercise equipment, and most bulky household and commercial items. If two people can lift it, we can probably haul it. Just ask if you are unsure about something specific. From living rooms to job sites, if it is bulky, heavy, or just in the way, there is a good chance we can take it.
We cannot take hazardous materials, including paint, chemicals, solvents, fuels, oil, asbestos, and medical waste. These items are regulated in Dallas and need special drop-off facilities. We are happy to point you toward the right local options for them. Dallas County runs a home chemical collection program for many of these materials, and we can tell you where to go.
Not always. If your items are waiting at the curb or in another accessible spot, we can complete the pickup without you there and take payment over the phone. Let us know your preference when you book and we will work it out. This is a popular option for landlords and property managers handling turnovers from a distance.
Yes, in many parts of the DFW metroplex. Same-day availability depends on the day's route, so the earlier you book, the better your chances. Next-day appointments are widely available. If today is full, we will offer you the earliest available slot so your junk is gone as soon as possible.
We sort every load with a simple priority: donate first, recycle second, landfill last. Usable furniture and household goods are set aside for donation, metals and electronics go to recyclers, and yard debris is kept separate. Only what cannot be reused or recycled goes to a disposal facility. This donate-first approach keeps good items in circulation and keeps as much as possible out of Dallas-area landfills.
Getting a quote is easy and free. Book online in a couple of minutes, or send our contact form with a description of what needs to go. For the exact price, we visit in person and quote on the spot, with no obligation. The on-site visit is where you get your exact price, and saying no costs you nothing.
We accept major credit cards, cash, and checks. If you are not on-site for a curbside pickup, we can take your payment over the phone when the job is done. Payment is due when the job is complete and you are satisfied with the work.
We serve Dallas plus 16 surrounding communities, including Highland Park, Plano, Frisco, Garland, McKinney, Allen, Richardson, Addison, Carrollton, Irving, Fort Worth, and Little Elm. Check our locations page for the full list. Our trucks run daily routes across the metroplex, so most addresses in the area are covered.
Most single-item pickups take under an hour from the time we arrive. Full cleanouts take longer: a packed garage or storage unit usually takes a few hours, and a whole estate can take a full day or more. We give you a realistic timeframe when we quote. We work efficiently but never rush through your home, and we sweep up before we leave.
Yes. We disassemble bed frames, treadmills, ellipticals, sheds, trampolines, office cubicles, and similar items so they come out cleanly and fit through your doors. Disassembly labor is included in your on-site quote. Let us know about anything oversized when you book so we arrive with the right tools.
Yes. Our crews handle stairs, elevators, tight hallways, and long carries every day. Tricky access takes more time and labor, so it is one of the factors in your quote, but it is never a reason we turn a job down. Apartments, townhomes, and office buildings are all part of our normal week.
Yes. We offer evening and weekend appointments because clutter does not keep office hours. Availability varies by day, so booking ahead gives you the best pick of time slots. Same-day and next-day slots go fastest, so the earlier you book, the more choices you will have.
Yes. We work with property managers, landlords, real estate agents, and HOAs on eviction cleanouts, foreclosure cleanouts, rental turnovers, and ongoing commercial hauling. If you manage multiple properties, ask about setting up a regular arrangement. One call can cover a single eviction cleanout or a recurring hauling arrangement across your portfolio.
It can be. When your items are already at the curb and ready to grab, loading is faster and simpler, which can be reflected in your quote. Mention curbside pickup when you book. Curbside is also the easiest option when you cannot be home for the appointment.
Life happens, and we get it. You can reschedule or cancel your appointment at no charge as long as you let us know ahead of time. Just send a message through the contact form and we will find a new slot that works. We would rather move your appointment than lose your business, so just reach out and we will sort it out.
For same-day service, booking in the morning gives you the best shot at a slot on that day's route. For specific days or tight deadlines, like a move-out or a contractor start date, booking a few days ahead guarantees your preferred window. Either way, online booking takes about two minutes.

These answers apply across Dallas and all 16 surrounding DFW communities we serve.

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